AWAY FANS AT EUROPEAN COMPETITIONS
Football fans are facing various challenges when traveling to their team’s European away matches, from late fixtures to visa requirements, tickets prices or policing. In order to reach an improvement of the situation for away fans, Football Supporters Europe (FSE) will monitor conditions in away sectors during the season 2017/18, in cooperation with FanVox.
Travelling supporters are invited to answer the survey after every of their European away tours and to provide information on all relevant topics as travel arrangements, ticket fares, allocation, policing/stewarding, catering, etc. By filling in this survey, you will allow FSE to collect first-hand information and shape its future policy on the matter. 
All results will be anonymised, according to the methodology implemented by FanVox. FSE will at a later stage evaluate the information provided and publish a report based on its findings, in order to offer a clear picture of the situation within the whole UEFA region and to liaise with the football authorities on possible improvements.
Let's start
 
We would like to know more about you

 
I am a(n) *


 
Gender *


 
Age *


 
On this section, we would like to know which game you attended (or meant to attend)

Please consider filling out one survey per game attended.
 
On what date did you attend (or meant to attend) the game? *


 
Which game did you attend (or meant to attend) on Tuesday, August 15th?


 
Which game did you attend (or meant to attend) on Wednesday, August 16th?


 
Which game did you attend (or meant to attend) on Thursday, August 17th?


 
Which game did you attend (or meant to attend) on Tuesday, August 22nd?


 
Which game did you attend (or meant to attend) on Wednesday, August 23rd?


 
Which game did you attend (or meant to attend) on Thursday, August 24th?


 
Were away fans allowed to attend the game? *

     
 
Why do you believe away fans were not allowed to attend the game?


 
Please write down any comments you want to share related to this section

 
On this section we would like to know more about ticketing as part of your away game's experience.

 
Which amount did you pay for you ticket in {{answer_58408054}} ?

 
Did the ticket price paid matched the printed face value?


 
What was the ticket face value then in{{answer_58408054}} ?

 
Which sales channel did you use to purchase your ticket?


 
How did you collect your ticket?


 
Were you asked to wear a plastic wristband in addition to the match ticket to enter the away sector?

     
 
To the best of your knowledge, was the 5% mandatory ticket allocation offered to away fans?


 
Please write down any comments you want to share related to this section

 
Prior to your attendance to this game, we would like to know some considerations about your away match preparation

 
How many weeks in advance was this fixture announced?

Leave it blank if you aren't sure
 
Did the time frame have a negative impact on any of the following expenses?


 
How would you rate the quality of the information provided before traveling by:

Your club

Leave options blank (press enter or advance >) if it doesn't apply
 
How would you rate the quality of the information provided before traveling by the

Host club

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of the information provided before traveling by the

Police

Leave options blank (press enter or advance >)  if it doesn't apply
 
Were you provided with a list of materials allowed or forbidden in the away sector prior to the departure?


 
How did you travel to the game?


 
Were you restricted in the choice of your mean of transport and/or during your stay?

     
 
For which reason(s)?


 
Please write down any comments you want to share related to this section

 
On this section we would like to know more about the access to the stadium prior to the game

 
Outside the stadium, how will you rate the: 

Transport to the stadium

Leave options blank (press enter or advance >)  if it doesn't apply
 
Outside the stadium, how will you rate the:

Ease of access

Leave options blank (press enter or advance >)  if it doesn't apply
 
Outside the stadium, how will you rate the:

Signage to away sector

Leave options blank (press enter or advance >)  if it doesn't apply
 
Outside the stadium, how will you rate the:

Stewards

Leave options blank (press enter or advance >)  if it doesn't apply
 
Outside the stadium, how will you rate the:

Time to enter to the stadium

Leave options blank (press enter or advance >)  if it doesn't apply
 
Was signage available in English and/or in your club's national language?


 
Were stewards or police able to speak English?


 
Who was performing body searches?


 
Was there a dedicated searching process for female fans?


 
What is your estimation in minutes of the overall time to enter to stadium

from the moment you start queueing for the 1st search/ticket check
 
Were you or other fans forbidden to bring any of the following personal belogings into the away sector?


 
Were you or other fans able to store personal belogings at the entrance of the away sector?

Example: Lockers, wardrobe, etc.

 
Please write down any comments you want to share related to this section

 
On this section we would like to know more about the safety and security procedures inside the stadium.

 
Which of the following were you and/or other away fans able to enter into the stadium?


 
Which of the following security personnel was deployed inside the away sector?


 
Were you and/or other away fans allowed to stand during the match?

     
 
Were you and/or other away fans allowed to hang banners?


 
Were capo(s) allowed to stand on a platform and/or a fence?


 
Were away fans kept in the sector after the end of the game?

     
 
For how long?

Please estimate them you have to wait to wait to be released (in minutes)
 
Did you experience any other problems in the away sector related to safety and security?

if so, please detail them below.
 
Please write down any comments you want to share related to this section

 
On this section, we would like to know how was your experience inside the stadium

 
Was the away sector equiped with the following facilities?


 
How would you rate the following aspects within the away sector?
Position of the away sector

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the following aspects within the away sector?
View form your seat/stand

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the following aspects within the away sector?
Behaviour of the stewards/host club staff

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the following aspects within the away sector?
Behaviour of the police/military forces

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of the sanitary equipment inside the away sector?
Number of toilets available

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of the sanitary equipment inside the away sector?
Cleanness of toilets

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of the sanitary equipment inside the away sector?
Number of female toilets available

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of the sanitary equipment inside the away sector?
Access to drinkable water

Leave options blank (press enter or advance >)  if it doesn't apply
 
Was the access to toilets restricted at any time of your presence in the away sector?


 
Were you able to access the toilets without the supervision of the security personnel?

     
 
Did you purchase any food or drink?

     
 
Which of the following items were available for purchase in the away sector?


 
How would you rate the quality of food and drinks stall inside the away sector?
Number of food and drink stalls available

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of food and drinks stall inside the away sector?
Choice of food and drinks

Leave options blank (press enter or advance >)  if it doesn't apply
 
How would you rate the quality of food and drinks stall inside the away sector?
Ability of the staff to speak english

Leave options blank (press enter or advance >)  if it doesn't apply
 
What was the price of a 50cl bottle of water?

Please write down the price in the currency of the stadium you visited or leave it blank if you are not sure (press enter or > to advance)
 
Was the access to food and drinks stalls restricted at any time of your presence in the away sector?


 
Did food and drinks stalls ran out of supply during the time of your presence in the away sector?


 
Please write down any comments you want to share related to this section

 
On the following section, we would like to know the interaction between supporters and the Supporters Liaison Officer (SLO)

Supporter Liaison Officers (SLOs) are club employees/appointees who act as the key point of contact for supporters; in some countries the SLO is referred to as a fan coordinator, fan responsible or similar. Under the UEFA Licensing Regulations, every club competing in a UEFA competition must have at least one SLO. The questions in this section have been formulated by SD Europe, the European supporter organisation appointed by UEFA to facilitate the implementation of the SLO licensing requirement across Europe.
 
To the best of your knowledge, does your club have at least one SLO?


 
Did the SLO provide relevant information to the supporters before the game?


 
How was this information provided?


 
Did you interact with your SLO before the game?


 
What was it about?


 
Did you interact with your SLO on the day of the game?


 
What was it about?


 
Did you interact with your SLO after the game?


 
What was it about?


 
Please write down any comments you want to share related to this section

 
On this last section, we would like to wrap up with some estimated facts and figures on away fans.

 
To the best of your knowledge, how many supporters were in the away sector?

Leave it blank if you think you cannot give an approximate guess
 
How much do you estimate the costs of your away match travel?

In the next question you'll be choosing the currency
 
Regardless of the match result, how would you rate your visit to this ground?

 
Please write down any comments you want to share related to this section

Thanks for filling in the survey. It is unfortunate you were not able to see the game of your team. FSE is highly opposed to any stadium closure and travel bans. We will continue to work against all form of unfair collective punishment.
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Thanks for making the effort and filling in the survey. Your answers will help us to get a clear picture of the conditions for away fans within the whole UEFA region and to liaise with the football authorities on possible improvements. Please spread the word on the survey to your fellow travellers as well. Good luck for the next games of your team.

Share this survey with fellow fans using the links below:
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